privacy policy

Introduction

At NALK Air Conditioning & Heating, we respect your privacy and are committed to protecting your personal information. This Privacy Policy explains how we collect, use, and protect your data when you interact with us online, via email, text, or in-person. By using our website or services, you agree to the practices outlined here.

1. Information We Collect

We collect the following types of information:
•Contact Information: Name, phone number, email address, and mailing address.
•Service Information: Details about your HVAC system, service history, and preferences.
•Payment Information: Billing details for payments made through our services.
•Communication Data: Records of your interactions with us, including emails, texts, and calls.
•Online Data: IP address, browser type, cookies, and usage data.
•Marketing Preferences: Information about your preferences for receiving communications (email, SMS, etc.).

2. How We Use Your Information

We use the information we collect for the following purposes:
•Service Delivery: To schedule appointments, provide HVAC services, and process payments.
•Customer Support: To respond to inquiries or service requests.
•Marketing Communications: To send promotional offers, newsletters, service updates, and alerts via email or SMS.
•Personalization: To tailor our communications and offers to your preferences.
•Legal Compliance: To comply with applicable laws and protect against fraudulent activity.

3. SMS Text Messaging Policy

At NALK Air Conditioning & Heating, we prioritize your privacy and are committed to transparency regarding how we collect and use your information, especially concerning SMS communications.

Information Collection and Use

When you opt-in to receive SMS messages from us, we collect your mobile phone number and any other information you provide voluntarily. This information is used solely for sending you service-related messages, such as appointment confirmations, reminders, and updates.

Data Sharing with Third Parties

We do not share your mobile phone number or any personal information with third parties for marketing purposes. Your information is only shared with service providers who assist us in delivering SMS messages, and they are contractually obligated to protect your data and use it exclusively for the intended purpose.

Opt-In Process

Opting in to our SMS communications can be done through the following methods:
•Verbal Consent: During phone interactions, our representative will ask for your consent to receive SMS messages.
•Written Consent: When scheduling services online or filling out forms, you may be prompted to provide consent for SMS communications.

Message Frequency

Users will receive SMS messages approximately once a week or as needed based on service interactions.

Charges

Standard message and data rates as determined by your mobile carrier may apply to SMS communications.

Opt-Out Instructions

You can opt out of receiving SMS messages at any time by replying “STOP” to any of our messages. Upon receiving your opt-out request, we will promptly remove you from our SMS communication list.

Data Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Changes to This Policy

We may update this SMS Text Messaging Policy to reflect changes in our practices or for other operational, legal, or regulatory reasons. We encourage you to review this policy periodically for the latest information on our SMS practices.

Contact Us

If you have any questions or concerns about this SMS Text Messaging Policy, please contact us at:

NALK Air Conditioning & Heating
1330 N Hulbert Ave, Suite #101
Fresno, CA 93728
Phone: +1 (559) 277-8448
Email: info@nalkacandheating.com

4. Sharing Your Information

We share your information only as necessary:
•Service Providers: With third-party vendors who support our operations (e.g., email and SMS delivery platforms).
•Legal Obligations: When required to comply with laws or protect against fraudulent activity.
•Business Transfers: In the event of a merger or acquisition, your information may be transferred as part of the transaction.

5. How We Protect Your Information

We implement industry-standard security measures to protect your data, including encryption, firewalls, and secure storage. Access to your personal data is limited to authorized personnel.

6. Your Rights

You have the right to:
•Access, update, or delete your personal information.
•Opt out of marketing communications (email or SMS).
•Request information about how your data is used.

7. Cookies and Tracking

We use cookies to enhance your experience on our website. Cookies help us understand user behavior and improve our services. You can manage cookies through your browser settings.

8. Changes to This Policy

We may update this Privacy Policy from time to time. Changes will be posted here, and the effective date will be updated accordingly. For additional details about your responsibilities when using our website or services, please see our Terms and Conditions.

9. Contact Us

If you have questions about this Privacy Policy or your personal information, contact us at:
NALK Air Conditioning & Heating
Phone: (559) 123-4567
Email: info@nalkacandheating.com
Address: 123 Comfort Lane, Fresno, CA 93720

This Privacy Policy explains how we collect, use, and protect your personal information. For more information about the rules governing the use of our website and services, please review our Terms and Conditions.