privacy policy

PRIVACY POLICY

1. ABOUT THIS POLICY

NALK Air Conditioning & Heating respects your privacy. This policy explains what personal information we collect, how we use it, when we disclose it, and the choices you may have.

This policy applies when you use our website, contact us, request or receive HVAC services, sign up for email updates, exchange text messages with us, or otherwise interact with our business.

2. NOTICE AT COLLECTION

When you contact us, request service, subscribe to emails, or otherwise provide information, we may collect contact information, service and transaction information, communications, website activity, and communication preferences.

We use this information to respond to you, schedule and provide services, process transactions, send requested communications, operate and secure our website, provide accessibility tools, maintain records, and meet legal duties.

We do not sell personal information or share it for cross-context behavioral advertising. More information about our collection, use, retention, and disclosure practices appears below.

3. INFORMATION WE COLLECT

The information we collect depends on how you interact with us. It may include:

• Contact information, such as your name, mailing address, email address, and telephone number.

• Service information, such as your property address, HVAC equipment, service needs, appointment details, service history, and preferences.

• Communications, such as emails, text messages, telephone call notes, requests, questions, and feedback.

• Transaction information, such as invoices, payment status, and other records related to services we provide. Payment card information may be processed by a payment service provider.

• Website information, such as your IP address, browser type, device type, pages viewed, cookie choices, and technical information needed to operate and secure the website.

• Communication preferences, including your choices about email, text messages, and website cookies.

We may not collect every type of information from every person.

4. HOW WE COLLECT INFORMATION

We may collect information:

• Directly from you when you call, email, text, complete a form, request service, make a payment, or speak with our staff.

• Automatically from your browser or device when you use our website.

• From companies that help us provide services, process transactions, maintain records, or communicate with customers.

• From other sources when permitted by law.

5. HOW WE USE INFORMATION

We may use personal information to:

• Schedule, provide, and manage HVAC services.

• Respond to questions, service requests, and customer support needs.

• Prepare estimates, invoices, service records, and payment records.

• Send appointment confirmations, reminders, service updates, and other messages related to a customer relationship.

• Send promotional email or text messages when you have asked to receive them or when the law otherwise permits them.

• Maintain communication and cookie preferences.

• Operate, secure, maintain, and improve our website.

• Provide website accessibility features.

• Prevent fraud, misuse, security threats, and other harmful activity.

• Keep business, tax, insurance, and legal records.

• Follow applicable laws, court orders, and lawful government requests.

We use personal information for the purposes listed above. We may disclose it to service providers that help us perform this work, as described below, or when the law requires it.

6. WHEN WE DISCLOSE INFORMATION

We do not sell personal information. We do not share personal information for cross-context behavioral advertising.

We may disclose information to companies that help us operate our website and business. These companies may include providers of:

• Website hosting, maintenance, and security.

• Cookie consent and privacy-choice tools.

• Website accessibility tools.

• Email and text-message delivery.

• Appointment scheduling, customer service, and business records.

• Payment processing, accounting, and billing.

• Professional services, such as legal, insurance, and tax support.

We provide these companies only the information reasonably needed for their work.

Our website currently uses these named providers:

• Osano provides our cookie banner and privacy-choice tools. Osano processes and stores your cookie choices so the website can remember them.

• accessiBe provides website accessibility tools. It may process technical information and store accessibility or display preferences when those tools are active.

• Intuit Mailchimp provides our Comfort Club email service. Mailchimp processes and stores the email address and related signup information of anyone who subscribes.

We may also disclose information:

• When required by a subpoena, court order, law, or other valid legal process.

• When reasonably needed to protect a person, our property, our rights, or the security of our services.

• In connection with a merger, sale, financing, reorganization, or transfer of all or part of the business.

• When you direct us or give us permission to make the disclosure.

7. COOKIES AND WEBSITE TOOLS

Our website uses cookies and similar technology needed to operate the site, remember privacy choices, and provide accessibility features.

Osano provides our cookie banner. You can review or change your cookie choices at any time by selecting the privacy icon labeled "Cookie Preferences" in the corner of the website.

Cookies needed for the website's basic operation, consent records, security, and accessibility features may operate without an optional cookie choice.

We do not currently use analytics cookies, advertising pixels, or cross-site behavioral advertising on this website.

You may also adjust your browser settings to limit cookies. Blocking necessary cookies may cause some website features to work incorrectly.

8. EMAIL COMMUNICATIONS

You may choose to join our Comfort Club email list. When you subscribe, Mailchimp receives and stores your email address so it can send NALK email updates.

These emails may include HVAC tips, seasonal reminders, company news, and offers. You can unsubscribe through the link included in an email.

We do not sell email addresses or give them to other companies for their own marketing.

9. TEXT MESSAGES

If you choose to receive text messages from NALK Air Conditioning & Heating, we may send appointment confirmations, reminders, service updates, follow-up messages, or promotional messages covered by your consent.

Message frequency may vary. Message and data rates may apply. Consent to receive promotional text messages is not required to buy goods or services.

You may opt out at any time by replying STOP or by using another reasonable method to tell us that you no longer want text messages. You may reply HELP or contact us for assistance.

We do not sell mobile telephone numbers, SMS opt-in data, or SMS consent. We do not disclose this information to third parties for their own marketing. We may provide it to service providers that help us deliver and manage NALK text messages, but only for that purpose.

An opt-out applies to the messages covered by the request. We may still send a message required to confirm or complete your opt-out when permitted by law.

10. INFORMATION RETENTION

We keep personal information for as long as reasonably needed to:

• Provide requested services.

• Maintain service, warranty, payment, tax, and business records.

• Honor communication and privacy choices.

• Resolve disputes and enforce agreements.

• Meet legal, insurance, and regulatory duties.

Retention periods may differ based on the type of information and why we collected it. We delete or de-identify information when we no longer need it, unless the law permits or requires us to keep it.

11. INFORMATION SECURITY

We use reasonable administrative, technical, and physical safeguards designed to protect personal information.

No website, network, storage system, or method of transmission can guarantee complete security. We cannot promise that personal information will always remain secure.

12. YOUR PRIVACY CHOICES AND RIGHTS

Depending on where you live and which laws apply, you may have the right to:

• Ask what personal information we have collected about you.

• Request access to certain personal information.

• Ask us to correct inaccurate information.

• Ask us to delete certain information.

• Opt out of promotional email or text messages.

• Change your website cookie choices.

• Ask for information about how we use or disclose personal information.

• Opt out of the sale or sharing of personal information where applicable. NALK does not currently sell personal information or share it for cross-context behavioral advertising.

• Receive equal service and pricing without unlawful discrimination for exercising a privacy right.

Some requests may be subject to legal exceptions. We may need to verify your identity before completing a request. An authorized agent may make a request when permitted by law, but we may ask for proof of the agent's authority.

To make a privacy request, contact us using the information at the end of this policy.

13. MINORS' PRIVACY

Our website and services are intended for adults. We do not knowingly collect personal information online from anyone under 16.

If you believe that someone under 16 has provided personal information to us, contact us so we can review and address the matter.

14. THIRD-PARTY LINKS

Our website may link to websites or services operated by other companies. Their privacy practices are governed by their own policies. NALK does not control those websites or their privacy practices.

15. CHANGES TO THIS POLICY

We may update this policy when our services, technology, vendors, or legal duties change.

When we update it, we will post the revised policy on this page and change the "Last Updated" date. We may provide another notice when required by law.

16. CONTACT US

For questions, privacy requests, or concerns about this policy, contact:

NALK Air Conditioning & Heating
4535 N Bendel Avenue, Suite 105
Fresno, California 93722

Phone: (559) 277-8448